Does Kobo offer free returns & exchanges?

What is Kobo's return policy? Can you return merchandise both in store and in person? Can you return clearance items to Kobo? Do I need a receipt to make a return to Kobo? Does Kobo offer store credit if I do not have a receipt? Can you return used merchandise to Kobo?
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Knoji Staff
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Posted Apr 17, 2018

Hang tight, our team of researchers is out looking for the answer to this question now. We're currently researching Kobo's website and FAQ pages as well as other online sources. We'll also try contacting Kobo directly to try to find an answer to this question. Check back in a bit to see if we've found the answer.

In the meantime, please refer to Kobo's website for additional information.

Shopping tip: (November 21, 2018): Use promo code BOXCAR75 to save 75% off at kobo.com — redeem it here. You can also view more Kobo promo codes.

Amazon.com is also offering discounts on select Kobo items on their website.

Update: we've found 6 more ebooks & ebook publishing stores that currently offer free returns & exchanges and 387 crafts & gifts stores that are offering free returns & exchanges . You can also view all 6,362 stores that offer free returns & exchanges across all categories.

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About Kobo

Kobo is a major ebooks & ebook publishing company operating the e-commerce site kobo.com. Kobo sells its products and services in the ebooks & ebook publishing vertical, offering discounts and promo codes to its customers infrequently. Kobo is very well-regarded among shoppers on Knoji, with 4 ratings and an average rating of 5.0 stars. Kobo scores decently compared to other brands in the ebooks & ebook publishing industry, providing 4 e-commerce features to better serve its customers.

Kobo's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Kobo may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Maybe
It appears that Kobo may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that Kobo may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Kobo may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Kobo may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Kobo may not accept Apple Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Kobo supports a promo code box on their website. Check the Kobo promo codes page for the latest coupon codes from Kobo. Read full answer >>
Senior Discounts:
Maybe
It appears that Kobo may not offer senior discounts currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Kobo may not offer Cyber Monday ad currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that Kobo may not offer Black Friday ad currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Kobo offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Maybe
It appears that Kobo may not offer gift cards currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Kobo may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Kobo may not offer social media pages currently. Read full answer >>
Financing Options
Afterpay Financing:
Maybe
It appears that Kobo may not accept Afterpay financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Kobo may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Kobo offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features